Customer Care Representative

Customer Care Representative

*THIS IS AN IN-OFFICE POSITION*

We are Lennar

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Position Summary

The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.

Your Responsibilities on the Team

• Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedy any trade partner scheduling, communication, or payment related issues
• Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
• Review and certify the completion of each home within their community
• Manage, supervise and direct all aspects of customer relations for an assigned community
• Conduct field meetings with trade partners, construction staff and sales staff as needed
• Be an expert in the community and surrounding area including HOA fees and rules, schools, restaurants, shopping
• Supervise, review and resolve the condition of their community

Requirements

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor’s degree in related field preferred
• Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer service environment
• Valid Driver’s License with good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting and document management
• Ability to read and interpret blue prints
• Computer literacy and proficient in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal) and time management skills

Compensation & Benefits

We reasonably expect the base compensation offered for this position to range from an hourly rate of $24.40 – $41.23, subject to adjustment based on business-related factors. This position may be eligible for bonuses and commissions.

Lennar offers Medical, Dental, and Vision insurance, 401(k) Retirement Plan with $1 for $1 Company Match up to 5%, Paid Parental Leave, Associate Assistance Plan, Education Assistance Program, up to $30,000 in Adoption Assistance, up to three weeks of vacation annually, Holiday, Sick Leave, and Personal Day policies, New Hire Referral Bonus Program, and Home Purchase Discounts.